Can We Trust Agoda.com Review?
I have used Agoda only a few times but I began to feel the reviews published on this website are not reliable and dishonest based on these reasons:
1) I booked twice on places where they showed good reviews and comments but was disappointed when I stayed there. In the review columns, it seemed that although there were hundreds of reviews were done but Agoda only published the good ones. I never put any language filter so that I can see reviews from different languages too. So the language was not the issue. Only the negative comments were not published.
2) There were large gaps of time from one review to the other, for example, although the hotel showed high booking records, the latest comment from the previous one was in 2 months difference. Something was not right.
3) The average rating of some hotels is not high, but the reviews that were shown are all superb. It was like the low rating did not match with all the good comments that were published in the review section of this property.
4) I had a couple of good experiences booking with Agoda and my review was published. Then I had a bad experience with one of my bookings and this particular review was never published until now.
I found this very disappointing and misleading. Instead of just publishing the response (like another website for example TripAdvisor which I found neutral in publishing reviews) and letting readers judge for themselves, Agoda simply doesn't publish a review that the hotel doesn't like.
Does anyone ever encounter the same experience with Agoda? Can we trust these website reviews or basically it is just bias?